Returns & Refunds Policy

30-Day Satisfaction Guarantee

At Wearium, your satisfaction is important to us. If you are not fully satisfied with your order, most items can be returned within 30 days of delivery for a refund or exchange.

Return Eligibility

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by the receipt or proof of purchase

Non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items (for hygiene reasons)
Items marked as "Final Sale" or "Non-Returnable"
Opened cosmetics or personal care products

How to Return an Item

Initiate your return: Log into your account and go to your order history, or contact us at info@wearium.com with your order number.
Get return authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.
Package your return: Pack the item securely in the original packaging if possible. Include the RAN inside the package.
Ship your return: Use the prepaid return label (if provided) or ship to the address provided. We recommend using a trackable shipping method.

Return Shipping Costs

Return Reason	Return Shipping Cost
Defective/Damaged item	FREE (we provide a prepaid label)
Incorrect item shipped	FREE (we provide a prepaid label)
Change of mind / Other	Customer pays return shipping

Refund Process

Once we receive your return, we will inspect the item and notify you of the status:

Approved returns: Refunds are issued by the next business day after we receive and approve your return.
Refund method: Refunds are sent to the original payment method used at checkout.
Bank processing time: Depending on your bank or card provider, it may take up to 7 business days for the refund to appear in your account.

Exchange Policy

If you would like to exchange an item for a different size or color:

Follow the return process above
Place a new order for the desired item (fastest option)
Or contact us to arrange an exchange

Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item:

Contact us at info@wearium.com within 48 hours of delivery
Include photos of the damage/defect and packaging
Provide your order number

We will provide a prepaid return label and offer a full refund or replacement at no additional cost.

Incorrect Orders

If you received the wrong item:

Contact us immediately at info@wearium.com
We will send you the correct item with a prepaid return label for the incorrect item
Or you may choose to receive a full refund

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again
Contact your credit card company - posting can take up to 7 business days
Contact your bank - processing timelines may vary by institution
If you've done all of this and still have not received your refund, please contact us at info@wearium.com

Cancellations

Before shipment: Orders can be cancelled for a full refund if they have not yet been processed or shipped. Contact us immediately at info@wearium.com.

After shipment: Once an order has shipped, it cannot be cancelled. You may return the item following our standard return process.