Refund policy

Last updated: July 15, 2026

30-Day Satisfaction Guarantee

At Wearium, your satisfaction is important to us. If you are not fully satisfied with your order, most items can be returned within 30 days of delivery for a refund or exchange.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging, and accompanied by the receipt or proof of purchase.

Non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items (for hygiene reasons)
Items marked as Final Sale or Non-Returnable
Opened cosmetics or personal care products

How to Return an Item

Initiate your return: Log into your account and go to your order history, or contact info@wearium.com with your order number.
Get return authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.
Package your return: Pack the item securely in the original packaging if possible. Include the RAN inside the package.
Ship your return: Use the prepaid return label (if provided) or ship to the address provided. We recommend using a trackable shipping method.

Return Shipping Costs

Return Reason	Return Shipping Cost
Defective/Damaged item	FREE (we provide a prepaid label)
Incorrect item shipped	FREE (we provide a prepaid label)
Change of mind / Other	Customer pays return shipping

Refund Process

Once we receive your return, we will inspect the item and notify you of the status.

Approved returns: Refunds are issued by the next business day after we receive and approve your return.
Refund method: Refunds are sent to the original payment method used at checkout.
Bank processing time: Depending on your bank or card provider, it may take up to 7 business days for the refund to appear in your account.

Exchange Policy

To exchange an item for a different size or color, follow the return process above and place a new order for the desired item (the fastest option), or contact us to arrange an exchange. Exchanges are subject to product availability.

Damaged or Defective Items

Contact info@wearium.com within 48 hours of delivery, include photos of the damage or defect and packaging, and provide your order number. We will provide a prepaid return label and offer a full refund or replacement at no additional cost.

Incorrect Orders

If you received the wrong item, contact us immediately at info@wearium.com. We will send you the correct item with a prepaid return label for the incorrect item, or you may choose to receive a full refund.

Late or Missing Refunds

Check your bank account again.
Contact your credit card company; posting can take up to 7 business days.
Contact your bank; processing timelines may vary.
If you still have not received your refund, contact info@wearium.com.

Cancellations

Before shipment: Orders can be cancelled for a full refund if they have not yet been processed or shipped. Contact us immediately at info@wearium.com.

After shipment: Once an order has shipped, it cannot be cancelled. You may return the item following our standard return process.