Refund policy

Last updated: August 5, 2026

30-Day Return Window

Most apparel purchased from Wearium may be returned within 30 days after delivery for a refund. To qualify, an item must be unworn, unwashed, unaltered, in its original condition with tags attached, and accompanied by proof of purchase.

Items That Cannot Be Returned

  • Gift cards.
  • Items clearly marked Final Sale or Non-Returnable before purchase.
  • Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags.

Start a Return

  1. Email info@essyhub.com with your order number, the item you wish to return, and the reason for return.
  2. Wait for return authorization and shipping instructions. Do not mail a return to our business mailing address unless our support team specifically instructs you to do so.
  3. Package the authorized item securely and use a trackable shipping service.

Return Shipping Costs

  • Wearium pays return shipping when an item arrives damaged, defective, or different from what was ordered.
  • The customer pays return shipping for fit, preference, or change-of-mind returns.
  • We do not charge a restocking fee for eligible returns.

Refunds

We inspect authorized returns after receipt. If approved, the refund is issued to the original payment method by the next business day. Your bank or card provider may take up to 7 business days to post the credit. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Exchanges

Exchanges depend on stock availability. For the fastest size or color change, return the eligible item and place a new order, or contact support for assistance.

Damaged, Defective, or Incorrect Items

Email info@essyhub.com within 48 hours after delivery with your order number and clear photos of the item and packaging. If confirmed, we will provide a prepaid return label and offer a replacement or full refund at no additional cost.

Cancellations

Contact us promptly if you need to cancel. Orders may be cancelled for a full refund only before processing or shipment. After shipment, the standard return process applies.

Contact

Operator: Blackridge Ventures LLC
Email: info@essyhub.com
Phone: +1 917-217-0370, Monday-Friday, 9:00 AM-5:00 PM Central Time
Mailing address: 5900 Balcones Dr, Suite 32054, Austin, TX 78731, United States